Contact Us FAQ's Shipping Information Terms & Conditions Copyright Trademarks Product Price & Display Disclaimer Cookies Returns Policy Complaints Privacy Policy Security Information How to Order

Help Contact Us OnlyHuman.com Customer Service Department We want to make sure you are completely happy with the service from us. Please email us anytime regarding any query, complaint or comment at: customer.services@nicheindex.com Alternatively you can contact us by telephone on the following number: 0845 1266262 Monday to Saturday 8am to 8pm You may also contact us by post at the following address: Customer Services OnlyHuman.com 280 East Barnet Road East Barnet Herts EN4 8TD Please also refer to our frequently asked questions section should your query regard ordering, payment or delivery options. ^Back to Top Frequently Asked Questions ACCOUNT SET UP Q. Do I have to register with OnlyHuman before placing an order? A. If this is the first time using OnlyHuman you will be required to complete a form with all the details necessary in order for us to deliver.  These details will only be used by OnlyHuman, see Privacy.  On all future visits to Only Perfume you will only be required to login in with the email address and password details you have set up, and you can view previous orders and amend personal details. Q. How do I amend my details? A. Log in to your account using your email address and password set up originally.  This will take you to your account details screen.  Tick the box next to contact details; check to edit/view contact details.  You can now amend any details, but remember to click ‘update’ at the bottom of the screen to save changes. Q. What if I forget my password? A. If you forget your password, enter your email address and click the ‘click here’ below the password field.  We will send the password to your email account. ORDERING Q. How do I order the product(s) I wish to purchase? A. Once you have selected an item you can add this easily to your shopping cart by clicking ‘add to cart’ and then continue shopping or proceed to checkout.  Q. I’ve seen a product I might like to order another time can I save this for the future? A. Whilst shopping for one item you may come across an item you would like another time, or perhaps you do not want to purchase the item there and then.  Instead of adding these products to your shopping cart, simply click ‘add to wishlist’ and these products will be saved for you to view at any time and purchase . Q. How can I view the products I’ve already selected/purchased? A. You can view those items already selected by clicking ‘view shopping cart’. Q. How do I remove a product I’ve previously selected but not yet paid for? A. When in the shopping cart you click on the ‘remove’ link to remove any unwanted items. Q. How do I know if my order was successful? A. After payment has been successful you are redirected to your account details page.  The most recent order will be at the top of the orders and the order status will be shown on the right hand side.  You will also be sent an automatic confirmation by email. PAYMENT Q. What options do I have to make payments? A.  We accept VISA, MasterCard, Diners, Solo, Switch and American Express. Q. Is it safe to give my card details over the website? A. Yes!  Only Perfume understand the concerns with shopping online and importance of protecting our customers.  We use secure socket layer technology to safeguard your data, see site security. Q. What is a promotion code, how can I use this? A. Throughout the year OnlyHuman will have several promotions running.  If you have received a promotion code once you have finished shopping  you can enter your unique code at the checkout screen.  You will automatically see the the deduction and final amount to be charged. Q. Can I change an order once it has been paid? A. Unfortunately once an order has been paid for you are unable to amend this online.  However if you would like us to make amendments on an order that has not been shipped please phone us and we will happily do this.  Please note we ship throughout the day so please call as soon as you are aware so we can do this.  DELIVERY Q. What are the shipping costs? A. There are two services available, standard which costs £2.95 and next day, which costs £5.95 . Q. How long will delivery take? A. Standard is sent first class, recorded and usually takes 1-2 days and next day, if the order is placed before 4.30pm will arrive the next working day. Q. Do I have to be there to sign for delivery? A. A signature is required for all deliveries. Q. Can I choose a different delivery address? A. At the check out screen and before making payment you can choose the option for a different delivery address.  Click the check box next to Deliver To ‘check ONLY if different to above address’ and complete the delivery address details.  You can save these details by clicking ‘Save/amend delivery address for future orders’.  The different delivery address must be specified on each order. Q. How will I know if an attempt has been made to deliver my order? A. A card will be left by royal mail or the courier with the detailed instructions to arrange re-delivery or to collect the parcel. Q. What time will the delivery be? A. Delivery will usually be in the am by royal mail, couriers used for next day services delivery between 8am – 6pm. RETURNS Q. What happens if I want to return a product after delivery? A. Goods can be returned within 14 days of receipt for a full refund, providing they are in good condition and unopened. Please see the returns page for full details. GENERAL Q. How can I track my order? A. You can track your order by logging into your account and clicking on the order number you wish to track.  The order details, shipping instruction and delivery address will be listed.  It will also have the status of the order.  ‘Ordered’ is when payment has been successful and the order is being sent to warehouse.  ‘Warehouse’ which means the order is being packed and will be shipped shortly or ‘Despatched’, the order has been shipped and the date of despatch will be shown. Q. How can I contact someone at OnlyHuman A. Customer services (links to contact us page) are available during 8am – 8pm Monday – Friday for any queries regarding orders and account details. You can also contact customer services     ^Back to Top Shipping Info Shipping Costs UK: Standard Delivery: Royal Mail 1st Class Recorded - £2.95 Next Day Delivery: Courier - £5.95 Orders over £30 will be shipped free of charge on the standard service. Delivery Time: All orders placed before 4.30pm Monday to Friday will be shipped the same working day, subject to stock availability. Should there be any delay with shipping you will be notified by email of the expected despatch time. Orders on the standard service will be shipped Royal Mail 1st class, and usually take 1-2 days for delivery, but please allow up to 7 days from despatch. Orders shipped on Next Day service will arrive the next working day. A signature will be required on receipt for all shipments. In the case of multiple products we will often ship the available parts of the order immediately. The remaining items will be despatched as soon as they become available, at no extra cost. No-one there to sign: If you are not available when delivery is attempted, a card will be left. Full instructions on arranging a redelivery or collection will be on that card. Packaging: Orders are shipped in secure cardboard boxes. We ship in plain packaging to ensure your confidentiality. However, please note our return name and address (without the OnlyHuman.com logo) will be on the box for delivery purpose. International Deliveries : We regret that currently we are only able to ship to addresses within the United Kingdom. ^Back to Top Terms & Conditions Copyright All content displayed on this site, including but not limited to: web site design, text, graphics, logos, button icons, images, animation and video & audio clips are Copyright (c)2006 OnlyHuman. All Rights Reseved. All software used on this site is the property of OnlyHuman or its software suppliers and is protected by U.K. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with OnlyHuman or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance without the prior written permission of OnlyHuman is strictly prohibited. Trademarks All page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of OnlyHuman and may not be used in connection with any product or service that is not offered by OnlyHuman in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits OnlyHuman. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. Product & Price Display OnlyHuman sell only genuine, boxed products. All images are for illustration purposes only and may differ slightly to the actual product. Prices displayed are in UK Pounds Sterling and include VAT. Please note special offer prices are only valid if the item is purchased at the time of the offer. OnlyHuman will only offer a refund of the price at which the item was purchased. OnlyHuman reserves the right to change price and availability information without notice. If a product offered by OnlyHuman.com is not as described, your sole remedy is to return it in unused condition. Disclaimer OnlyHuman has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, OnlyHuman makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. OnlyHuman shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. OnlyHuman reserves the right to decline orders for bulk or high value purchases. Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. OnlyHuman reserves the right to cancel any orders if this information cannot be supplied. OnlyHuman reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case. If OnlyHuman has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. OnlyHuman will not be obliged to offer any additional compensation for disappointment suffered. OnlyHuman makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, OnlyHuman 's sole liability and the user's sole remedy for any defective product(s) supplied under these Terms shall be the replacement by OnlyHuman of the defective product(s). OnlyHuman shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising. No exclusions of OnlyHuman´s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of OnlyHuman or any of its directors, employees or agents or fraudulent misstatement. Cookies When you visit OnlyHuman you can surf the site anonymously and access important information without revealing your identity. However, in order to provide a better service, we may use "cookies" to track your visit. A cookie is a small piece of information that the website stores on your web browser and can later retrieve. We use cookies for a number of administrative purposes, such as recording your log in status so you do not have to log in to the site at every visit (unless you wish to). The cookie cannot be read by a website other than the one that sent the cookie. While OnlyHuman uses cookies to track your visit, most cookies last only through a single session or visit. Similarly this information does not identify you personally and you remain anonymous unless you have otherwise provided OnlyHuman with personal information. Please note that it is possible to set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. Returns Policy At OnlyHuman, customer satisfaction is our main priority. If for any reason you are not happy with a product you can return this to us, within 14 days of purchase, for a full refund. If you have missed the 14 day money-back period, you can still return the product to us within the following 14 days for store credit on anything else on our site. eg. the product was purchased on the 1st January: you have until the 15th January to receive a full refund, then after that until the 29th January to receive store credit on your account. Unfortunately, for reasons of hygiene, we will not replace or refund items if they have been opened or any seals been broken, unless they are faulty or do not comply with contract. Please note: Postage and packing is non-refundable. Proof of purchase is required for returns Please supply the reason for the return. All goods are to be returned to: Returns Dept. OnlyHuman.com 280 East Barnet Road East Barnet Herts EN4 8TD We recommend using a recorded service and getting proof of delivery when returning products. Damaged Items If an item is received damaged or defective, we will issue a replacement or full refund as soon as we are in receipt of the damaged product. Please contact customer services, quoting your order number, as soon as you are aware of the defect, damage so we can arrange for the replacement . Complaints If, in the unlikely event that you have a complaint, please contact: customer.services@nicheindex.com We will endeavor to respond promptly with a solution to your problem. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: Name Address Phone Number Email Address Credit/Debit Card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please contact us.  Security Policy This section is undergoing development, contact us for a copy of our security policy. ^Back to Top How to Order The layout of the onlyhuman.com may seem confusing and unfamiliar. The website contains numerous unique and unseen features, that make the shopping process on Only Human quick and concise. HOW TO SEARCH There are numerous ways to search for products on Only Human. At the top of every page within the site, three search boxes are displayed. They are named 1. "Solution For," 2. "Brand" and 3. "Type." 1. Solution For search. This is where you look for products according to the problems they solve, or the symptoms they relieve. This method can be effective if you wish to quickly search for many different types of products, to help you with a single problem. 2. Brand search. All the products we keep are grouped and displayed in their different brand names. Searching in this way is useful if you wish to look for a group of products you are already familiar with, or items within a brand that has been recommended to you. 3. Product Type search. Useful for when you know the type of product that you wish to buy, but are unaware of it's name or a brand to help you search. This method can also assist you in finding an alternative to a product that you are currently using. You can also use the keyword search engine to find any words contained in the title or description of a product. Simply type in the name or part of the name of the product you are looking for and click "Go." For example entering 'Nurofen' as a search term will return all Nurofen® products, whereas entering 'Nurofen Plus' will return only Nurofen® Plus products. Only Human can alternatively be navigated via six categories, also displayed at the top of every page. Within the main categories are sub-categories, which often hold further categories, helping you narrow down to the products of your choice. Items are placed around the site according to the most logical location. Some products and sub categories are repeated within the site, in order to reduce the amount of guesswork required to search correctly. For example, "Pregnancy Tests" are situated in "Body & Wellbeing" and also "Sexual & Intimate Health." We understand that it is easy to get lost in a website when searching in this way. To help prevent this, a trail is shown underneath the main categories, showing exactly how you arrived at the page you are viewing. PURCHASING Once you have found and selected an item, you will see a larger picture, a more detailed description and its price. For many items on Only Human, there are numerous products that you can choose within. These different products can be variables of the item you selected, for example, various sizes and flavours. In other cases the item you select contains a range of products. Often this means there will be two different variables you can choose, for example, "type" and "size." To purchase your intended product, you must first select the primary variable, (e.g. type) and then the secondary one (e.g. size). In some cases, a primary variable of an item may only be available as one secondary variable (e.g. when one type of a product only comes in one size, and other types come in numerous sizes). To avoid confusion, the secondary variable column will dissapear if a single variable product is selected. If you decide to purchase your product, clickand this will take you to your shopping cart, where your product will now be listed. From there you can continue shopping, remove the product you just added, or proceed to the checkout, all of which have corresponding links to click. If you choose to continue shopping, your shopping cart can be accessed at any time by clicking the small shopping basket icon within the grey toolbar above the main categories. At the checkout screen, you will be asked to log in (if you are an existing cutomer and haven't already done so) or create and account with us (if you are a new customer) ^Back to Top Try OnlyPerfume for Cheap Perfume